Shipping Policy

Immediately after placing your order, you will receive an confirmation email containing detailed payment instructions. As soon as your payment is successfully verified, we will send a second notification to inform you that your order has moved into the processing stage. If any fulfillment issues or payment discrepancies arise, our support team will contact you directly to resolve them.

Once processing begins, most orders are dispatched within 24 to 48 hours. You will receive a shipping confirmation email complete with a tracking number and direct tracking links, along with instructions on how to reach our customer care team if you have any questions.

Global Delivery & Packaging

911mg delivers medications worldwide, serving patients in the USA, UK, UAE, Asia, Europe, and South America. To ensure maximum privacy and product integrity, all orders are shipped in eco-friendly, discrete packaging featuring the original manufacturer’s official stamp. We guarantee the highest quality of our pharmaceuticals, which has earned us the trust of thousands of loyal customers globally. Additionally, we are pleased to offer Free Standard Shipping on all orders over $200.

Customs

Please note that orders are dispatched from our international facility in India, meaning your local customs authority will process them as imported goods. While passing through customs clearance, occasional administrative delays may occur. We highly recommend ordering your essential medications well in advance to prevent any inconvenience. In rare instances, customs processing can introduce a turnaround time ranging from a few days up to three weeks.

In the event that your package is flagged by customs for pending import duties or documentation, the authorities may hold the shipment for 3 to 21 days before notifying you of the payment requirements.

⏱️Delivery Times & Accuracy

We prioritize efficiency and typically ship all orders within 24–48 hours of payment verification. While final delivery timelines depend on international postal networks and local shipping agencies, standard delivery usually takes between 12 and 18 business days. Please ensure you provide a complete and accurate postal address, including the correct ZIP or postal code, at checkout. 911mg cannot be held responsible for transit delays caused by incomplete or inaccurate address submissions.

If you are unavailable when delivery is attempted, the courier will leave a standard missed-delivery notice. This card will contain instructions on how to arrange a convenient redelivery time or specify which local post office is holding your package for collection. Typically, local postal services will safeguard your parcel for up to 4 weeks before returning it to our facility.

If your shipment does not arrive within the expected window, please allow an additional grace period of 7 business days. This extra time allows us to officially investigate whether the package is merely facing a postal backlog, undergoing extended customs inspection, or has been genuinely lost in transit.

🛡️Shipping Methods & Guarantees

To optimize efficiency, our distribution network utilizes specialized shipping routes tailored to your geographic location and the specific products ordered. We recommend monitoring your dispatch date to estimate arrival accurately. If your package fails to arrive within our stated timelines, please contact our support team immediately so we can initiate an official trace, arrange a free reshipment, or process a full refund in accordance with our customer guarantee.